Returns & Exchanges
At CostumeBox, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 100-day return policy for all unworn items in their original packaging. Whether the fit isn't right or you've changed your mind, we make the process simple so you can get back to the party.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the items in their original packaging with all tags attached, ensuring the costume is neatly folded to avoid damage during transit.
Label and Post
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized post office or collection point.
Receive Your Refund
Once our warehouse team inspects the returned items, we will process your refund or store credit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing